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How a Fortune 100 Insurance GCC Increased Claims Productivity by 19%

Read how this Fortune 100 Insurance GCC increased their Claims Team productivity by 19% while improving the team’s utilization and quality metrics.

How GCC leaders use AI to improve manager effectiveness

For Global Capability Centers (GCCs), effective managers make all the difference. Leaders who oversee diverse, distributed teams look for ways…

Improving Pharma Sales Effectiveness with Behavior Intelligence

Most technology in the pharmaceutical sales space is geared towards the process of selling rather than the person who sells. Till now.

How a Fortune 100 Healthcare GCC Increased Claims Team Productivity by 20%

Read how this Fortune 100 Healthcare GCC increased their Claims Team productivity by 20% while improving the team’s utilization and accuracy.

Beyond Paychecks: How GCC managers use Behavior Science to Build Productive Teams

The largest American controlled experiment on UBI or Universal Basic Income concluded with some interesting findings. The research revealed the…

Top 3 Strategies for Highly Effective BPO Managers

BPO efficiency strategies must look at improving how managers interact and lead their teams. This blog post explores how managers in BPO teams can use personalization to improve their agents’ engagement, and drive consistent excellence.

How a $5 Billion Transportation Co. improved Sales Productivity by 28%

Read how this customer support team used nudges to improve agent interaction, bookings and AHT, boosting sales productivity by 28%.

Kung Fu, Mastery and Sales Performance

Sales leaders can improve sales performance using mastery – your team’s internal motivation to learn and grow. Learn how.

The Science Behind Great Manager Feedback

Introduction “Do your job!” goes down as one of the most famous coaching slogans. Attributed to American Football’s Coach Bill…

Top 5 Mistakes to Avoid When Giving Feedback: Manager Guide

Learn how to avoid common feedback mistakes as a manager and improve your team’s performance by using these strategies.