AI coaching for better frontline performance
The worxogo Microability Agent is an AI performance coaching product for frontline teams. It uses live performance data to identify skill gaps and guide short, personalized practice. Managers approve each plan and track progress through an Ability Score that connects learning, engagement and job performance.
What does the Ability Score measure?
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The Microability Ability Score combines knowledge, engagement and live job performance in a single score out of 100. Managers can see where support is needed across the team. Each person can see their own progress and the practice that helps them move forward.
How does Microability turn learning into performance?
Microability focuses on applying learning at work. It links targeted practice to live performance metrics, helping managers assess progress beyond course completion in a learning management system (LMS).
How are all skill gaps identified?
When a performance metric slips, the agent identifies where targeted practice can help.
How quickly can teams get started?
Go live in weeks, not months. Microability works with the KPIs you already track, such as turnaround time, accuracy or conversion. No course build or long rollout.
How is improvement measured?
Managers track changes in turnaround time, accuracy or conversion alongside practice and the Ability Score.
Is practice personalized?
Each person receives practice focused on the specific skill holding them back, so learning time serves a clear purpose.
Do managers approve the plans?
Managers review and approve each plan before it reaches their team.
How do skill and motivation affect performance?
The Double Helix framework connects Skill and Will with Outcome. Together, they inform the Ability Score and help the agent identify the support each person needs.
Skill
Can they apply it?
Connect learning results with live work metrics to see whether knowledge is translating into better work.
Will
Are they following through?
Track engagement and practice habits. Use small wins and visible progress to help people stay involved.
Outcome
Is performance improving?
Follow changes in job performance to understand whether practice is helping people move toward their goals.
Targeted practice for frontline skill gaps
Knowledge gap
Refresh essential knowledge with flashcards and quick tips when people need a reminder
Skill gap
Build practical judgment with short scenario quizzes tied to a performance gap, such as a claims drill when turnaround time rises.
Motivation gap
Use streaks, points and team rankings to encourage consistent practice and follow-through.
Confidence gap
Help people build confidence through manageable practice and visible progress in their Ability Score.
Delivery note
Build ability in about 11 minutes a day, inside the worxogo app. SMS, chat and CRM delivery are coming soon.
Support your people. Keep managers involved.
Give people ownership of progress
Grounded in Self-Determination Theory, the approach supports autonomy and helps people see how their practice contributes to progress. Learn about the worxogo Behavior Framework.
Help managers coach where it counts
View team gaps in one place. If someone shows no progress after two cycles, the manager receives an alert and a suggested coaching conversation.
Adapt to each person
Start with role benchmarks, then adapt practice to individual needs throughout a nine-week plan.