For a GCC functioning as a CoE, maintaining high process integrity and global compliance is non-negotiable
GCCs face mounting pressure to deliver exceptional quality, maintain robust governance, and scale operations efficiently. Worxogo Nudge Coach is the AI-powered behavioral intelligence platform purpose-built to transform how your teams work, driving measurable improvements in productivity, compliance, and operational transparency.
Crafted for Action: The 3 Building Blocks of Every Effective Nudge
AI-Powered Coaching
Smart, contextual coaching prompts delivered at the moment of need. Personalized coaching based on individual capability profiles. Timely guidance to prevent errors before they occur. Behavioral triggers to build high-performance habits. Seamless integration with existing GCC systems.
Live Behavior Scorecards
360-degree visibility into individual and team performance. Real-time balanced scorecard insights across KPIs. Instant alerts for managers on performance trends and outliers. Social norming to drive team alignment and healthy competition. Trends and insights for meaningful 1-on-1 coaching conversations.
Micro-Learning & Feedback
Gen AI generates personalized talking points for managers based on individual performance patterns, transforming traditional review conversations. Gen AI engine delivers data-driven recommendations to support better decision-making. Knowledge delivery through Noticeboard and Quiz features. Bite-sized learning modules on latest clinical information. Interactive quizzes to test product knowledge.
Problem:
A hybrid team split between office and remote locations was underperforming against key targets. Varying productivity and suboptimal utilization led to delayed customer response and revenue leakage.
How worxogo helped:
Deployed nudge coach with personalized nudges, visual progress trackers, and streak rewards to guide associates toward high-impact behaviors.
Problem:
The Philippines-based back office team faced critical efficiency hurdles. The key challenge was a need to improve overall productivity, while simultaneously addressing inconsistent call times among agents that were driving up AHT.
How worxogo helped:
worxogo Nudge Coach was deployed to align individual behaviors with operational KPIs. By focusing on consistency, the nudge coach helped agents optimize their call patterns and productivity through personalized coaching.
Problem:
Teams lacked performance visibility, managers couldn't provide timely feedback at scale, and analysts were inconsistent in hitting targets.
How worxogo helped:
Timely nudges and personalized coaching for 600+ analysts, with manager feedback and leaderboards driving sustained improvement
Why Chose worxogo Nudge Coach for your GCC
Quality & Governance at Scale
Embed quality coaching into daily workflows through intelligent nudges. Ensure SLA adherence, data accuracy, and compliance while reducing errors
Unprecedented Visibility
Gain granular performance insights through GEN AI enabled module. Track metrics, identify behavioral patterns, and pinpoint bottlenecks with actionable intelligence for effective decision making
Behavioral Coaching That Sticks
Create lasting behavior through personalized micro coaching tips via Teams, or email. Reinforce positive habits and course correct in real time
Effortless Scalability & Integration
Deploy across thousands of employees without disruption. Seamlessly integrate with existing ticketing, Workflow systems while configuring custom KPIs and workflows.
FAQ
How does worxogo handle our multi-location setup?
The nudge coach is designed for distributed teams. Configure location-specific goals, view comparisons, and ensure consistent coaching while respecting local contexts.
Can we customize for our specific GCC capabilities/process queues?
Absolutely. Every implementation is tailored to your KPIs, processes, and capability frameworks. Our team works with you to design nudges for your specific outcomes.
What's the typical implementation timeline?
4-6 weeks from kickoff to go-live, including data integration, configuration, and user onboarding.
How do you ensure data security for our global operations?
ISO 27001 certified with enterprise-grade security. All data encrypted in transit and at rest. Compliant with GDPR and global data protection requirements. No transaction data is required.
What's the expected ROI for a GCC?
Most partners see a marked improvement in KPIs like AHT, Customer Satisfaction with a 10% improvement YoY thereafter. Measurable impact drives typically within 90-120 days